SHIPPING POLICY
Shipping is Always FREE...
Most items available for immediate shipment will be processed and shipped within 3-5 business days after the order is places. Pieces that are not in stock and need to be created, will ship between 1-3 weeks, depending on material availability.
You will receive a confirmation email with all the information in regards to availability, make time, expected ship date and the USPS tracking number (if available). Please keep in mind that shipping delays due to weather, holidays, or carrier overloads.
Each package will be shipped USPS and will be insured with a tracking number. You will receive this information in your shipping confirmation email.
We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United States.
REFUND POLICY
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@preciousmetalzjewelry.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Contact us for any return questions at contact@preciousmetalzjewelry.com.
Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can make it right.
Exceptions / non-returnable items:
Custom and personalized jewelry that is stamped with names, dates, etc. will not be eligible for returns. Each custom order will be verified and the final copy will be approved by you, the customer. If there is a mistake on our part, we will make the necessary corrections. Please get in touch if you have questions or concerns about your specific order.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges:
Contact us directly in reference to any exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
PRIVACY POLICY
This Privacy Policy describes how PreciousMetalzJewelry.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
We do not sell or give away your personal information for any reason.
Device information
Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose: shared with our processor Shopify.
Order information
Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers) email address, and phone number.
Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Source of collection: collected from you.
Disclosure for a business purpose: shared with our processor Shopify, but not sold or given to any other party for any reason.
Customer support information
Examples of Personal Information collected: name, billing address, shopping address, payment information (including credit card numbers for refunds) email address and phone number.
Purpose of collection: to provide customer support.
Source of collection: collected from you.
Disclosure for a business purpose: We do not sell or share your information to any third party for any reason.
Minors
The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.